Privacy Policy
This Privacy Policy explains how Yirra Clean Scarborough collects, uses and protects personal information submitted through this website.
Yirra Clean Scarborough is part of Yirra Clean by Yirra Care. We provide NDIS cleaning, gardening and home support enquiries for participants, families, carers, support coordinators and plan managers in Scarborough and nearby Moreton Bay suburbs.
Privacy summary
- We collect information you submit through our contact form.
- We use that information to respond to your enquiry.
- We do not sell your personal information.
- We take reasonable steps to protect your information.
- You can contact us if you need access or correction.
Privacy Policy for Yirra Clean Scarborough
Last updated: June 2026
This Privacy Policy applies to the website located at https://scarborough.yirracare.com.au/.
By using this website or submitting an enquiry through our contact form, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
Yirra Clean Scarborough provides NDIS cleaning, gardening and home support enquiries for participants, families, carers, support coordinators and plan managers in Scarborough and nearby Moreton Bay suburbs.
Yirra Clean operates as part of Yirra Clean by Yirra Care.
2. Information We May Collect
When you contact us through this website, we may collect personal information that you choose to provide, including:
- Your name
- Email address
- Phone number
- Suburb or service location
- Whether you are an NDIS participant, carer, family member, support coordinator or plan manager
- Type of cleaning, gardening or home support requested
- Preferred service frequency
- Plan management type
- Preferred contact method
- Any message, notes or support details you choose to include
Please avoid submitting highly sensitive information unless it is necessary for us to understand your enquiry.
3. How We Use Your Information
We use the information you provide to:
- Respond to your enquiry
- Understand the cleaning, gardening or home support required
- Prepare service information or quote details
- Communicate with participants, carers, families, support coordinators or plan managers
- Improve our enquiry process and website experience
- Meet administrative, legal or business requirements where applicable
4. NDIS-Related Information
If your enquiry relates to NDIS support, you may choose to provide information about the participant’s support needs, plan management type or service requirements.
We only use this information to assess the enquiry, communicate about the requested service and provide relevant service details. We do not make NDIS funding decisions.
5. Sharing Your Information
We do not sell your personal information.
We may share information only where reasonably necessary, including:
- With team members involved in responding to your enquiry
- With service providers who help us operate our website, email or business systems
- With a plan manager, support coordinator or authorised representative if you have asked us to communicate with them
- Where required by law, regulation or a lawful request
6. Website Forms and Email Communication
When you submit a form on this website, the information is sent to us by email and may also be stored by our website systems for enquiry management.
Email is not always a fully secure method of communication. Please consider this before sending sensitive information.
7. Cookies and Website Analytics
This website may use cookies or similar technologies to improve website performance, understand visitor activity and support website security.
If analytics tools are used, they may collect general information such as pages visited, device type, browser type and approximate location. This information is used to improve the website and does not normally identify you personally.
8. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no website, email system or online transmission is completely secure. We cannot guarantee absolute security of information transmitted online.
9. How Long We Keep Information
We keep enquiry information for as long as reasonably necessary to respond to your enquiry, manage service records, meet administrative needs or comply with legal obligations.
If information is no longer needed, we take reasonable steps to delete it or de-identify it where appropriate.
10. Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to request correction if information is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to an access or correction request.
11. Third-Party Links
This website may contain links to other websites, including related local service websites. We are not responsible for the privacy practices, content or security of external websites.
When you visit another website, you should review that website’s privacy policy.
12. Children and Vulnerable People
Some enquiries may relate to participants who are children or vulnerable people. Where a representative submits information on behalf of another person, they should have authority or consent to do so.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised date.
14. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us through our website contact form.